We ship worldwide from our shop at PMQ in Central, Hong Kong. Everything is packed by us, by hand.
Orders are dispatched within 1–3 business days. We do not ship on Sundays or Hong Kong public holidays. If an item is marked pre-order, the expected arrival date is shown on the product page and the whole order ships together once it arrives — message us if you would like the in-stock items sent first.
You will receive a confirmation email with tracking as soon as your parcel is handed over to the carrier.
If you are in Hong Kong, you are welcome to collect your order from us at PMQ instead of paying for delivery. Choose collection at checkout, or message us before ordering and we will set it aside. We are at S402, S403 and S407, Block A, PMQ, 35 Aberdeen Street, Central. We will email you as soon as your order is ready.
Rates are calculated by parcel weight and destination, and are shown in full at checkout before you pay. There is no minimum order value. We do not add handling fees — you pay what the carrier charges us.
Estimates below are carrier working days after dispatch, and exclude time held in customs.
Japan, Singapore, South Korea, Malaysia, Thailand, the Philippines and Saudi Arabia. Two options at checkout:
United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Denmark, Sweden, Finland, Norway, Poland, Switzerland and Gibraltar.
If your country is not listed at checkout, message us — we can usually arrange something.
Our prices do not include import duties or taxes. For orders shipped outside Hong Kong, any duties, taxes or customs handling charges are set by your country and are payable by you, usually to the carrier on delivery. We cannot calculate these in advance or refund them, and we are not able to mark parcels as gifts or declare a lower value.
Customs clearance can add time that is outside the estimates above and outside our control.
Every order ships with tracking. Please double-check your delivery address at checkout — we cannot redirect a parcel once it has been handed over, and orders returned to us because of an incorrect or incomplete address will need shipping paid again.
If your tracking has not moved for a while, or your parcel has not arrived within the estimated window, contact us and we will open an enquiry with the carrier. Registered and Speedpost services are traceable; please note that carriers usually require a waiting period before a parcel can formally be declared lost.
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, contact us straight away and we will make it right.
We offer exchanges within 30 days rather than refunds. Full details are in our Return & Exchange Policy.
Email [email protected], message us on WhatsApp, or come and find us at PMQ.
