We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at [email protected] . If your request is accepted, we’ll instructions on how to send your package back. Items sent back to us without first requesting will not be accepted.
You can always contact us for any return question at [email protected] .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
All items are exchangeable in a brand new condition with payment receipt, after our inspection, you may exchange to any other items with are available in our shop. Every purchased product can only be exchanged once.
Refunds
Unfortunately, no refund applicable after purchased. Please get in touch if you have questions or concerns about your specific item.
